Check before you buy
Review the agency’s policy on the product page or at checkout. It should explain what is returnable, the request window, product condition, fees, and how to submit a request.
Returns & refunds
The selling agency’s policy comes first.
Travvia supports sales of digital and physical products. Return, exchange, cancellation, and refund eligibility is normally set by the agency selling the item, subject to applicable law and the terms shown when you buy.
Ask about a returnDigital products
The agency’s policy applies. Because access can be immediate, returns may be limited after a file is downloaded, access is activated, a licence is issued, or the digital product is used. Incorrect, defective, or undelivered products remain subject to the agency’s policy and applicable law.
Physical products
The agency may require a return within its stated period, with proof of purchase and the item unused, complete, and in its original condition or packaging. Report damaged, incorrect, or missing items promptly and include supporting details.
Who decides
The agency is the seller and normally reviews eligibility, approves an exchange or refund, and provides return instructions. Travvia supports the transaction but does not replace the agency’s product-specific policy.
Approved refunds
When a refund is approved, it is normally sent to the original payment method where possible. Processing time can vary by bank or payment provider. Any deductions or non-refundable charges must follow the agency’s disclosed policy and applicable law.
Your mandatory rights
Nothing in an agency policy or this page limits rights that cannot legally be excluded. Contact the agency first with your order details. If you cannot resolve the request, contact Travvia support.
Travvia supports sales of digital and physical products. Return, exchange, cancellation, and refund eligibility is normally set by the agency selling the item, subject to applicable law and the terms shown when you buy.
Ask about a return